{"id":3831,"date":"2022-04-08T10:35:56","date_gmt":"2022-04-08T15:35:56","guid":{"rendered":"https:\/\/www.allcampus.com\/about-all-campus\/press-insights\/coaches-mentors-counselors-how-all-campus-trains-its-advisors-to-provide-support-not-program-pitches\/"},"modified":"2025-07-08T12:59:27","modified_gmt":"2025-07-08T18:59:27","slug":"coaches-mentors-counselors-how-all-campus-trains-its-advisors-to-provide-support-not-program-pitches","status":"publish","type":"post","link":"https:\/\/allcampus.com\/about-all-campus\/press-insights\/coaches-mentors-counselors-how-all-campus-trains-its-advisors-to-provide-support-not-program-pitches\/","title":{"rendered":"Coaches, Mentors, Counselors. How AllCampus Trains Its Advisors to Provide Support, Not Program Pitches."},"content":{"rendered":"

Introduction<\/h2>\n
\n
\n
We\u2019re more than representatives. We serve as coaches, mentors and counselors.<\/div>\n
David Chiscon, director of enrollment at AllCampus<\/div>\n<\/div>\n<\/div>\n

Walk around the enrollment offices at AllCampus and you\u2019ll immediately notice them: mugs, banners, the occasional stuffed mascot. School emblems hang from walls and logoed water bottles share space with keyboards.<\/p>\n

You might assume that these are the desks of alumni, but these are the workspaces of our enrollment advisors. They consider themselves an extension of the schools they represent and are proud to support the universities that partner with AllCampus.<\/p>\n

This team of highly skilled advisors is critical to AllCampus\u2019s focus on exceptional recruitment, enrollment, and retention services<\/strong>. The team has a longstanding history of exceeding expectations because they share their schools\u2019 goals of attracting high-caliber students who will thrive.<\/p>\n

How does AllCampus continually foster a strong enrollment team? First, they hire people who have a talent for making connections and who embody the company\u2019s core values<\/a>.<\/p>\n

Second, they take the time to thoughtfully train new advisors. This is not a place where new hires are handed a headset and a binder of scripts; AllCampus uses a formalized, tested and proven approach. Advisors are trained in a service-based, consultative process. They can evaluate a student\u2019s fit with a program and nurture the student\u2019s understanding of why that college or university is the best opportunity.<\/p>\n

Finally, our advisors prioritize their relationship with their partner university. They are in direct contact with the schools\u2019 enrollment teams and sit in on bi-weekly updates. This allows AllCampus advisors to know their partner programs inside and out. They understand what makes the program distinctive and what will make applicants successful.<\/p>\n

The result is more satisfaction from students and stakeholders, more completions and ultimately stronger programs that enhance the universities\u2019 reputations.<\/p>\n

\n

The Challenge<\/h2>\n

This case study focuses on that second point: making new advisor training a top priority, even as the team and the company expand.<\/p>\n

Demand for online education was on the rise even before COVID-19 led to 65% of all institutions moving to fully online or hybrid models in 2020 (NCSL<\/a>). Since 2017, graduate enrollment increased by 134,000 in fully online programs and by 26,000 in partly online programs. At the same time, residential programs saw their enrollment decrease by 87,000 (IPEDS<\/a>).<\/p>\n

The accelerating interest in graduate online education is reflected by growth at AllCampus and its partners:<\/p>\n